Privacy Policy

The company responsible for processing your personal information is:

Company Name: Shenzhen ESC Technology Co., Ltd. Brand Name: ESC Website: www.esccharge.com Email: amy@esccharge.com Telephone: +86 18576695768 Country: China

ESC supplies mobile phone batteries, tablet batteries, laptop batteries, power banks and related charging products to global business customers.

We may collect, use, store and process the following categories of personal information.

3.1 Identity Information

This may include:

• Full name;
• Job title;
• Company name;
• Department;
• Username or similar identifier.

3.2 Contact Information

This may include:

• Business email address;
• Telephone number;
• WhatsApp number;
• Company address;
• Billing address;
• Shipping address;
• Country or region.

3.3 Business and Inquiry Information

When you contact us about a product or purchasing project, we may collect:

• Product models in which you are interested;
• Battery brand and compatible device model;
• Required capacity and specifications;
• Estimated purchasing quantity;
• Target price;
• Packaging requirements;
• Logo and private-label requirements;
• Certification requirements;
• Delivery destination;
• Expected delivery time;
• Sample requirements;
• Quotation and negotiation records;
• Other information included in your inquiry.

3.4 Order and Transaction Information

When you request samples or place an order, we may collect:

• Quotation information;
• Proforma invoice details;
• Purchase-order information;
• Product and quantity information;
• Payment status;
• Billing and shipping information;
• Logistics and customs documents;
• Delivery records;
• Warranty and after-sales records.

We do not intentionally collect or store complete bank-card or payment-card details through our website.

Payments may be processed through banks, payment platforms or other third-party payment providers according to the payment terms agreed between ESC and the customer.

3.5 Technical Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Language settings;
• Time zone;
• Referring website;
• Pages visited;
• Date and time of access;
• Website error and diagnostic information.

3.6 Website Usage Information

We may collect information about how you interact with our website, including:

• Products and pages viewed;
• Links clicked;
• Time spent on individual pages;
• Search terms used;
• Files or catalogues downloaded;
• Inquiry-form activity;
• Website navigation patterns.

3.7 Communication Information

We may retain records of communications between you and ESC, including:

• Emails;
• Telephone communications;
• WhatsApp messages;
• Website inquiry forms;
• Video-conference records;
• Customer-service communications;
• Complaint and after-sales communications.

3.8 Marketing Information

Where you subscribe to our updates or agree to receive marketing communications, we may collect your preferences regarding:

• New product information;
• Mobile battery product updates;
• Power bank product updates;
• Promotional offers;
• Company news;
• Industry information;
• Email communications.

We may collect personal information through the following methods.

4.1 Information You Provide Directly

You may provide personal information when you:

• Complete a website inquiry form;
• Request a quotation;
• Contact us by email, telephone or WhatsApp;
• Send us a purchase request or product list;
• Request samples;
• Place an order;
• Subscribe to product updates;
• Submit a warranty or quality claim;
• Communicate with our sales or customer-service team.

4.2 Information Collected Automatically

When you access our website, cookies, server logs, analytics tools and similar technologies may automatically collect technical and website-usage information.

4.3 Information Received from Third Parties

We may receive business contact information from:

• B2B sourcing platforms;
• Trade fairs and exhibitions;
• Social media platforms;
• Search engines;
• Advertising platforms;
• Business partners;
• Distributors and agents;
• Publicly available business directories;
• Logistics and payment providers;
• Customer referrals.

When we obtain information from a third party, we will use it only for legitimate business purposes and in accordance with applicable law.

We may use your personal information for the following purposes:

• To respond to your inquiry;
• To understand your product and purchasing requirements;
• To recommend suitable battery or power bank products;
• To prepare quotations and product proposals;
• To arrange product samples;
• To process and confirm orders;
• To communicate about production and delivery;
• To arrange payment, shipping and customs documentation;
• To provide customer service;
• To provide warranty and after-sales support;
• To investigate product-quality complaints;
• To maintain customer and transaction records;
• To manage our business relationship with you;
• To verify customer or company information;
• To improve our products and services;
• To improve website performance and user experience;
• To analyze website traffic and visitor behaviour;
• To detect and prevent fraud, misuse and security incidents;
• To comply with legal, accounting, tax, customs and regulatory obligations;
• To protect our legal and commercial interests;
• To establish, exercise or defend legal claims;
• To send relevant product and marketing information where permitted by applicable law.

We will not use your personal information for purposes that are materially incompatible with those described in this Privacy Policy unless we provide additional notice or obtain consent where required.

Depending on your location and the applicable law, we may process personal information on one or more of the following legal bases.

6.1 Performance of a Contract

Processing may be necessary to:

• Respond to a quotation request;
• Take steps before entering into a contract;
• Process a sample or product order;
• Arrange production, payment and delivery;
• Provide warranty or after-sales support.

6.2 Legitimate Business Interests

We may process personal information where necessary for legitimate business purposes, including:

• Responding to B2B inquiries;
• Developing customer relationships;
• Promoting relevant products;
• Improving our website and services;
• Maintaining product and order records;
• Preventing fraud;
• Securing our website;
• Protecting our legal rights.

Where we rely on legitimate interests, we will consider whether those interests are overridden by your rights and interests.

6.3 Consent

Where required, we may rely on your consent for:

• Non-essential cookies;
• Email subscriptions;
• Certain marketing communications;
• Other optional data-processing activities.

You may withdraw your consent at any time.

6.4 Legal Obligations

We may process personal information where necessary to comply with:

• Applicable laws and regulations;
• Accounting and tax requirements;
• Customs and export requirements;
• Court orders;
• Government or regulatory requests;
• Legal record-keeping obligations.

Our website may use cookies and similar tracking technologies to operate correctly, remember user preferences, analyze website traffic and improve website performance.

Cookies are small data files stored on your computer, mobile phone or other device when you visit a website.

We may use the following types of cookies.

7.1 Essential Cookies

Essential cookies are required for the normal operation and security of the website.

They may support:

• Page navigation;
• Website security;
• Inquiry forms;
• Language selection;
• Basic website functions.

7.2 Analytics Cookies

Analytics cookies help us understand:

• How visitors find our website;
• Which pages are viewed;
• How long visitors remain on the website;
• Which products attract interest;
• Whether technical errors occur;
• How website performance can be improved.

7.3 Functionality Cookies

Functionality cookies may remember:

• Language preferences;
• Country or region;
• Previous website choices;
• Other user preferences.

7.4 Marketing Cookies

Where used and legally permitted, marketing cookies may help us:

• Measure advertising performance;
• Understand marketing campaign results;
• Display more relevant product information;
• Limit repetitive advertising.

You can configure your browser to refuse, delete or notify you about cookies.

Disabling certain cookies may affect the availability or performance of some website functions.

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

We may share personal information with trusted third parties where reasonably necessary to operate our business, provide services or complete a transaction.

These third parties may include:

• Website-hosting providers;
• Website-development and maintenance providers;
• Cloud-storage providers;
• Email and communication providers;
• Customer-relationship management providers;
• Website analytics providers;
• Marketing service providers;
• Banks and payment providers;
• Freight forwarders;
• Courier companies;
• Shipping companies;
• Customs brokers;
• Warehousing providers;
• Testing and certification organizations;
• Manufacturing and supply-chain partners;
• Professional advisers, including lawyers, accountants and auditors;
• Government authorities or regulators where legally required.

Manufacturing or supply-chain partners may receive product and order information necessary to complete your order. We will not intentionally provide them with more personal information than reasonably necessary.

Third-party service providers are expected to process personal information only for authorized purposes and to apply appropriate confidentiality and security measures.

ESC does not sell or rent your personal information to third parties for their independent marketing purposes.

Shenzhen ESC Technology Co., Ltd. is located in China and provides products and services to customers in multiple countries and regions.

When you contact us or use our website, your personal information may be transferred to, stored in or processed in China or other countries where our service providers, logistics partners or business partners operate.

Data-protection laws in these countries may differ from the laws in your country.

Where required by applicable law, we will use reasonable safeguards for international data transfers, which may include:

• Contractual data-protection obligations;
• Standard contractual clauses where applicable;
• Confidentiality agreements;
• Access restrictions;
• Technical and organizational security measures;
• Other legally recognized transfer mechanisms.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

The retention period may depend on:

• The duration of our business relationship;
• The status of your inquiry;
• Whether an order has been placed;
• Warranty and after-sales requirements;
• Product-quality and batch-traceability requirements;
• Accounting and tax obligations;
• Customs and export documentation requirements;
• Legal limitation periods;
• Dispute-resolution requirements;
• The need to establish or defend legal claims.

General website inquiries that do not result in an order may be retained for a reasonable customer follow-up period.

Order, payment, shipping, accounting, warranty and quality-control records may be retained for longer periods where required by law or legitimate business needs.

Marketing contact information may be retained until you unsubscribe, object to the processing or request deletion, unless we need to retain limited information to record your opt-out preference.

When personal information is no longer required, we will delete, anonymize or securely restrict access to it, subject to applicable legal requirements.

We use commercially reasonable administrative, technical and physical safeguards designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Misuse;
• Alteration;
• Unauthorized disclosure;
• Destruction.

Our security measures may include:

• Password protection;
• Access controls;
• Secure website hosting;
• Data backups;
• Employee confidentiality requirements;
• Restricted access based on business need;
• Security monitoring;
• Internal data-handling procedures.

However, no internet transmission or electronic-storage method is completely secure.

Although we take reasonable measures to protect your personal information, we cannot guarantee absolute security for information transmitted through the internet.

You should avoid sending highly sensitive information through unsecured communication channels.

Where permitted by applicable law, ESC may send relevant product information or business communications to existing customers and prospective B2B customers.

These communications may include information about:

• Mobile phone batteries;
• Tablet batteries;
• Laptop batteries;
• Power banks;
• New compatible models;
• Product upgrades;
• Private-label services;
• Promotional offers;
• Company and industry updates.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in an email, where available;
• Replying to the email with an unsubscribe request;
• Contacting us at amy@esccharge.com.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to:

• Quotations;
• Samples;
• Orders;
• Payments;
• Production;
• Deliveries;
• Warranties;
• Quality claims;
• Existing business relationships.

Depending on your country, region and applicable law, you may have some or all of the following rights.

13.1 Right of Access

You may request confirmation of whether we process your personal information and request access to that information.

13.2 Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

13.3 Right to Erasure

You may ask us to delete your personal information where there is no lawful or legitimate reason for us to continue processing it.

This right may be limited where we need to retain information for legal, accounting, contractual, warranty, product-traceability or dispute-resolution purposes.

13.4 Right to Restrict Processing

You may ask us to temporarily restrict the processing of your personal information in certain circumstances.

13.5 Right to Object

You may object to:

• Processing based on legitimate interests;
• The use of your personal information for direct marketing.

Where you object to direct marketing, we will stop using your personal information for that purpose.

13.6 Right to Data Portability

Where applicable, you may request that certain personal information be provided in a structured, commonly used and machine-readable format.

13.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent will not affect the lawfulness of processing conducted before consent was withdrawn.

13.8 Right to Lodge a Complaint

You may have the right to lodge a complaint with the relevant data-protection or supervisory authority in your country or region.

To exercise an applicable privacy right, contact us at amy@esccharge.com.

We may request information to verify your identity before processing your request.

We will respond within the period required by applicable law.

Our website may contain links to:

• Social media platforms;
• Logistics providers;
• Payment services;
• Certification organizations;
• Other third-party websites or services.

Third-party websites operate independently and may have their own privacy policies.

ESC is not responsible for the privacy practices, security, availability or content of external websites.

We recommend reviewing the privacy policy of each third-party website before submitting personal information.

Our website, products and services are intended primarily for business customers and adult users.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us. We will review the matter and delete the information where appropriate and legally permitted.

If Shenzhen ESC Technology Co., Ltd. is involved in a:

• Merger;
• Acquisition;
• Corporate restructuring;
• Financing transaction;
• Sale of business assets;
• Transfer of business ownership;

personal information may be transferred as part of that transaction.

Any receiving party will be required to handle the information in accordance with applicable data-protection requirements.

We may update this Privacy Policy from time to time to reflect:

• Changes to our website;
• Changes to our products or services;
• Changes to our business operations;
• Changes to our service providers;
• Changes to applicable laws or regulatory requirements.

The updated Privacy Policy will be published on this page, and the “Last Updated” date at the top will be revised.

Where required by applicable law, we will provide additional notice before materially changing how we use personal information.

We recommend reviewing this page periodically to remain informed about how ESC processes and protects personal information.

If you have any questions, concerns or requests regarding this Privacy Policy or the way we process personal information, please contact us:

Shenzhen ESC Technology Co., Ltd. Brand: ESC Website: www.esccharge.com Email: amy@esccharge.com Telephone: +86 18576695768 Country: China